FAQ's

Why don't you provide a phone number to contact you? 

  • Buffalo Crystal Company is an online company and communicating via email allows us to be more efficient and effective. We will certainly engage in a phone conversation if needed so no worries!

What is your return policy?

  • Unfortunately, we prefer not to offer refunds or exchanges on the products we sell. However, if you have an issue with any items in your purchase, please contact us immediately so we can make it right. 

  • Please email us at help@buffalocrystalcompany.com with your order number, item number(s) and any other information that will help us with a resolution. We will get back to you within 24 hours. Thank you!